There’s room to spread out and get comfortable, making for a much more enjoyable experience. Yet outdated (and uninteresting) reading material and stale coffee are usually what quick lube shops have to offer.ĭealerships, on the other hand, typically have a comfortable waiting area with snacks, refreshments, Wi-Fi and televisions. Most customers have little desire to read a year-old issue of “Wrench and Ratchet” magazine. Quick lube shops don’t afford such luxuries you either sit and wait for your car or call Lyft. One of the perks of the dealership is the shuttle service available to whisk customers to and from their destination of choice. Also, various weights of oil are on hand so that technicians can provide the manufacturer recommended viscosity to each customer. Of course, only OEM parts are used at the dealership. If 5W30 is what’s on hand, that’s what the vehicle gets. If a customer’s car takes 0W20 – too bad. Plus, they often get the same weight oil regardless of the manufacturer recommendations. Parts and suppliesĪt quick lube shops, all cars are serviced with aftermarket filters. As such, Customers service is usually much better than at a quick lube joint. Working conditions are better and good performance is expected. Consequently, they have little to no motivation to provide exemplary customer service.Īt the dealership, however, most advisors earn a decent income plus commission. Often, the service advisors, and even the managers, at quick lube shops are paid next to nothing. You get what you pay for – and that’s why employees making minimum wage don’t provide the best customer service. The result is improved service, fewer mistakes and a better experience for both the customer and employer. Meanwhile, at the dealership, even lube technicians typically have an automotive background. Naturally, problems – such as stripped drain plugs and blown engines – often arise from such an arrangement. Yet they’re given wrenches and the authority to work on customer cars. For all you know, their last job may have been at a fast food joint. added, "Whether existing or prospective Jiffy Lube franchisees are looking to self-develop new locations, acquire locations or participate in a turn key program, we offer several incentive programs and provide numerous resources to support new growth.In many cases, the technicians at quick lube shops have zero automotive experience. Additionally, a new location opened in the Northeast in Allentown, PA.Ĭhris Dykes, Director of Network Development for Jiffy Lube International, Inc. In January, three franchise-owned Jiffy Lube service centers opened in the Southwest including Maricopa, AZ Las Vegas, NV and Thornton, CO. "We want to ensure that Jiffy Lube meets consumers' needs by offering the services they need to maintain their vehicle at a location convenient to their home or place of work." "Our strategic growth plan aligns with one of our key brand attributes, which is convenience," said Patrick Southwick, President of Jiffy Lube International, Inc. Ten new locations are slated to open in the first quarter of 2019. Based on current development plans, Jiffy Lube will open more new stores this year than the brand has opened in any given year over the past decade. 20, 2019 /PRNewswire/ - Jiffy Lube, the industry leader in the fast lube category, is accelerating its growth in 2019, expanding into new markets and communities.
0 Comments
Leave a Reply. |